Care and support

We have taken over enough neglected systems to know how it goes. A site built four years ago, on a framework two versions past end of life, on a server nobody has logged into, with no backups, and the developer unreachable. By the time anyone notices, it has usually already been compromised.

That does not happen because the original build was bad. It happens because nobody was responsible after launch.

Care and support runs as a monthly plan. What it covers:

• Hosting

  On our servers in Melbourne, or on yours.

• Automated backups

  Held off the server.

• Security patching

  Of the framework, language and server.

• Uptime and error monitoring

  So we know before you do.

• SSL certificates

  Renewed automatically.

• A set allowance of changes

  Each month.

• One contact

  Who knows your system.

Most clients let us host, on our servers in Melbourne, because it is one less relationship to manage and we can move fast when something breaks. You do not have to. If you already have hosting, or the business needs the platform on your own infrastructure or your own cloud account, we work there instead. The code is yours either way.

Small things get done and deployed. Anything larger gets quoted before it starts. Everything goes through staging before it goes live, every time, no exceptions, including the small ones.

You keep everything. The code is in a repository in your name and the data is yours. We will hand over to whoever comes next and answer their questions. We do not hold anything hostage and we do not charge an exit fee.

Every business needs something different, so there is no list price. We look at what your platform needs and quote a monthly figure with what it covers written down. You will know the cost before it starts. What it comes to depends on the size of the system and how much change you expect month to month.